Introduction
At Granny Flat Drafting, we are committed to protecting the privacy of our clients and website visitors. This Privacy Policy outlines our ongoing obligations to you in respect of how we manage your Personal Information. We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The APPs govern the way in which we collect, use, disclose, store, secure, and dispose of your Personal Information.
What is Personal Information and why do we collect it?
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, property details, email addresses, and phone numbers.
This Personal Information is obtained in many ways including consultations, correspondence, by telephone, by email, via our website (https://grannyflatdrafting.com.au/), from your website contact form submissions, and from third parties. We collect your Personal Information for the primary purpose of providing our drafting, design, and council approval services to you, providing information to our clients, and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure.
Third Parties and Disclosure
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances, we may be provided with information by third parties. In order to successfully complete your drafting and approval processes, your Personal Information may be disclosed in a number of circumstances, including the following:
- To local city councils, state planning authorities, and private certifiers for the purpose of lodging and obtaining building approvals.
- To third-party contractors required for your project (e.g., structural engineers, surveyors, or builders) only with your consent.
- Where required or authorised by law.
Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification, or disclosure. When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years as required by Australian business and building regulations.
Website Data and Cookies
When you visit our website, we may collect certain information such as browser type, operating system, website visited immediately before coming to our site, etc. This information is used in an aggregated manner to analyse how people use our site, such that we can improve our service. We may from time to time use cookies on our website. Cookies are very small files which a website uses to identify you when you come back to the site and to store details about your use of the site. You may choose to reject cookies by changing your browser settings.
Access to your Personal Information
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing. Granny Flat Drafting will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information. In order to protect your Personal Information, we may require identification from you before releasing the requested information.
Maintaining the Quality of your Personal Information
It is important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete, and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
Policy Updates
This Policy may change from time to time and is available on our website.
Privacy Policy Complaints and Enquiries
If you have any queries or complaints about our Privacy Policy please contact us at:
- Phone: 02 5104 9492
- Email: sales@grannyflatdrafting.com.au
- Address: PO BOX 174 Mawson